cancellationsandreturns

Cancellation and Returns

1. How do I return my purchase?
> Returns are FREE, fast and easy!
If you wish to return an item, please contact our customer care and request a return of the product(s) via phone 02-438-3059 or Email support@betterlifemedicare.co.th. If the conditions of the returned product aligned within our return policy, please fill in the Returns Slip you received with your shipment, enclose the invoice in the package then send it back to us in its original packaging. Please send the product back to Better Life Medicare at any Thailand Post location nearby your premise under domestic registered mail service.

NOTE: Sorry for any inconveniences may cause you, return shipments are not eligible for scheduled pick-ups by Better Life Medicare.

Our address is:
Better Life Medicaare Co.,Ltd
414 Charoennakorn rd. 
Klongtonsai,Klongsan 
Bangkok 10600

Better Life Medicare will absorb the incurred shipping costs in this registered returns back to you on the refund process. We ask that you keep the receipt/slip of this shipping cost issued by the post office as an evidence. And please send your receipt/slip back to Customer Care by submitting a photo file to the email support@betterlifemedicare.co.th

2. Can I cancel my order?
> If you wish to cancel your order, get in touch with customer service as soon as possible with your order number. If your order has been dispatched, please do not accept delivery and contact customer service. In case of Prepaid orders Refunds will be processed as per our Return policies. Any cashback credits used in the purchase of the order will be credited back to your account. 

3. Packing your return
> We suggest that you use the boxes that the products arrived in. Simply apply the shipping label acquired through the online return process or from our Customer Service team. Please put the return label to your box/package and drop it off at any Thailand Post location. NOTE: Return shipments are not eligible for scheduled pick-ups by Better Life Medicare. Please contact us with any questions or concerns at 02-438-3059 or send an e-mail to support@betterlifemedicare.co.th


4. How long will it take for my return to be processed?
> Once we receive the item(s), we will process your request within 14 business days.

5. When do I receive my refund?
> Once we receive your item(s) and have checked that it is in original condition, a refund will be initiated immediately. Please allow up to 7 business days to receive your refund from the time we receive your return. Better Life Medicare will refund your money through Bank Transfer or in store credit, if preferred.

6. What are the shipping charges if I return my purchased items?
The shipping costs will vary according to your location and method of postage you choose. Please make sure to ship back to us via Thailand post by registered mail and we will refund the shipping fees after receiving the product.

7. What if my item has a defect?
> Our Quality Control department tries to ensure that all products are of a high quality when they leave the warehouse. In the rare circumstance that your item has a defect, you may send it back to us with a completed Returns Slip attached within 30 days upon receiving the item(s), a full refund will be issued to you.
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